About Neptune Laundry
Where the customer is always king
Family-owned in East Boston since 1999
Started by our father. Run the same way today.
Neptune Laundry started in 1999, when our father, the son of Italian immigrants, opened the first store at 489 Saratoga Street in East Boston. The idea was simple: a laundromat that is clean, well kept and run by people who care whether your clothes come out right.
That first store is still open every day. Over 25 years we grew one location at a time – Bennington Street, then Lynn, then Malden, and most recently Revere – and each new store got the same process the first one did. Today all five run on one standard, overseen by a general manager who has been with us for more than ten years.
We are still family-owned, and we are still the people you deal with: no call center, no middlemen. If something isn’t right, tell us and we will take care of it. We seek to satisfy with every wash.
Five stores, one standard
We opened one store at a time and brought the same process to each one. Tap a store for hours, machines and directions.
- 1First store · 1999
489 Saratoga StreetEast Boston - 2Second store
944 Bennington StreetEast Boston - 3Third store
822 Western AvenueLynn - 4Fourth store
46 BroadwayMalden - 5Newest store
151 VFW ParkwayRevere
- 5stores
- 25+years
- 161washers
- 188dryers
- 130 lblargest washer
Things most people don’t know about us
The Neptune crew has the details.
Ozone washers
Every washer at Bennington St, Western Ave and VFW Pkwy adds ozone to every wash – automatically, at no extra charge. Fresher clothes and a cleaner drum.
King-size 130-lb washers
Our Revere store has the biggest washers around: 130 pounds, for comforters, rugs and sleeping bags. Every store has 90-lb machines.
Free drying with every wash
Wash with us and the drying is on us, at all five stores. We won’t pinch you for it.
Wash, dry & fold
Drop it off, or schedule a pickup in the app. It comes back clean, folded and organized – the same process at every store.
Pickup & delivery
Schedule a pickup in the Neptune Laundry app and we bring it back to your door. $20 off your first order with code TRYUS20.
Open early, open late
Lynn opens at 5:00 AM and the other four at 5:30. All but Malden stay open until midnight (last wash 10:45 PM); Malden closes at 10 PM.
Business accounts
Bulk towels, linens and uniforms: commercial accounts get discounted pricing, by pickup or in-store drop-off.
One process, five stores
The same procedures at every location, overseen by a general manager who has been with Neptune for more than ten years.
Our Values
Hand-picked by the family. Held to at every store.
Customer Service
Trained attendants, clean stores and a direct line to the people who run Neptune. If something isn’t right, you talk to us – not a call center.
Focus on Quality
One process at all five stores, refined over 25 years and overseen by a general manager who has been with Neptune for more than a decade.
Cleanliness
Clean floors, clean machines, clean folding tables. It’s the first thing customers mention in our reviews, and we work at it every day.
Integrity
If it isn’t washed right, we’ll wash it again – free. If a machine takes your money and doesn’t run, you’re entitled to a refund. We seek to satisfy with every wash.
Our promise
If it isn’t washed right, we’ll wash it again.
Something come back wrong? Tell us. We rewash it at no charge and make it right. Put money in a washer that didn’t run? You’re entitled to a refund – just ask the attendant.
Want to reach management? Email us. It goes to the people who run Neptune, not a call center.
support@neptunelaundry.comWhat customers say
Amenities at All of Our Locations
Drop off, wash, dry, fold
Tons of table space
Arcade games
Free drying with every wash
Free WiFi
