Skip to content

$20 OFF YOUR FIRST ORDER WITH CODE: TRYUS20

Privacy Policy

Last updated: October 27, 2026

Neptune Launderette, Inc., doing business as Neptune Laundry (“Neptune,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and users of our website and services. This Privacy Policy (“Policy”) outlines the types of information we collect, how we use and safeguard that information, and with whom we may share it. This Policy applies to our website, mobile applications, and any other services that we provide (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy and our Terms of Use. If you do not agree with the terms of this Policy, please do not use our Services.

Information We Collect

Personal Information
When you use our Services, we may collect personal information from you, which may include your name, email address, phone number, physical address, and payment information.

Usage Information
We may automatically collect information about your usage of our Services, such as the pages you visit, the links you click, the time and duration of your visits, and other similar information. We may use cookies, web beacons, or other tracking technologies to collect this information.

How We Use Your Information

We may use your personal information for the following purposes:

  • To provide our Services, including processing your orders and picking up and delivering your laundry;
  • To communicate with you about your orders, service updates, or promotional offers;
  • To improve our Services and customer support;
  • To detect, prevent, and address technical issues;
  • To comply with legal obligations and protect our rights.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order scheduling, delivery services, and the delivery of messages you send us through our website forms. These providers are obligated to maintain the confidentiality of your information and are not permitted to use it for any other purpose.

We may also disclose your information if required by law, to enforce our Terms of Use, or to protect the safety, rights, or property of Neptune, our customers, or others.

Advertising, Analytics and Remarketing

We use Google Analytics to understand how visitors use our website, and we advertise with third-party vendors, including Google (Google Ads) and Meta (Facebook and Instagram). These vendors use cookies and similar technologies to show our ads to people who have previously visited our website, on other websites and apps, and to measure how those ads perform. Google Analytics may also use Google signals, which provides aggregated information about the demographics and interests of signed-in Google users who have turned on ads personalization.

You can opt out of personalized advertising at any time:

You can also manage or refuse non-essential cookies through the cookie banner on our website.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of our Services after any changes to this Policy will constitute your acceptance of such changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@neptunelaundry.com.