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$20 OFF YOUR FIRST ORDER WITH CODE: TRYUS20

Laundry Pickup & Delivery

Fresh, Clean Clothes Delivered Right to Your Door!

Schedule a Pickup(617) 608-9854
The Neptune Laundromat pickup and delivery van

New customers

$20 off your first pickup order

CodeTRYUS20

Schedule in the app

How it works

Step 1

Schedule a pickup

Click Schedule a Pickup anywhere on our website to get started.

Step 2

Get the clothes ready

No need to sort! Just put your clothes in any type of bag!

Step 3

Picked up

One of our associates will be by to pick up the clothes.

Step 4

Dropped off

The clothes return to you nicely folded and safe and sound.

Don’t get lumped in with the rest

Other apps hand your laundry to someone you’ve never met. We wash it ourselves, in our own stores, by our own staff.

  • Since 1999
  • 5 stores
  • Staffed daily
Two ways your laundry can go. The middleman route: another company’s app, a courier, then a warehouse where your bag is piled in with everyone else’s and you don’t know who’s washing it. The Neptune route: our van takes it straight to our own store, where our own staff wash it. Two ways your laundry can go. The middleman route: another company’s app, a courier, then a warehouse where your bag is piled in with everyone else’s and you don’t know who’s washing it. The Neptune route: our van takes it straight to our own store, where our own staff wash it.
Schedule a Pickup

Questions about pickup & delivery

Do I need to be home?

No. Leave the bag at your door for pickup and we leave it at your door on delivery. You don’t need to be home for either.

When is my card charged?

After we weigh your order at the store – you pay for the actual weight, not an estimate. Every order is weighed at pickup and again when it’s finished.

When does it come back?

Usually the next day, in the same time window as your pickup. Most orders are back within 24 to 48 hours.

Is there a minimum?

19 lb per order ($38 at the regular rate). Pickup and delivery themselves are free – there’s no delivery fee.

What’s included?

A separate wash, softener, OxiClean and free & clear detergent are included at no charge. Name-brand detergent is $4. Comforters, pillows, sleeping bags and dog beds are priced per item – see bulky item prices.

Can I set up recurring pickups?

Yes. Turn on “Make Order Recurring” when you book and every-two-weeks orders are 15% off – $1.70/lb instead of $2.00.

What if I miss the pickup?

If the bag isn’t out when the driver arrives, there’s a $10 missed-pickup fee. You can reschedule online any time before your window.

Do you deliver to my area?

We serve a set list of ZIP codes across Greater Boston. Enter your address when you book and you’ll see right away whether we reach you. Not listed yet? Any of our five stores takes wash & fold drop-offs.

Something missing from my order?

Tell us within 4 weeks of delivery at support@neptunelaundry.com. We take up to 2 weeks to look into it and refund or credit you if we’re at fault.

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